Ski School Operations Manager
This is a full on "Public Face" role for the British Ski Center whereby prime duties include the following:
1. Control over all incoming ski tuition reservations via email or telephone and ensuring the planning sheets are updated and correct at all times.
2. Responsibility in taking payment and controlling all monetary transactions relating to the reservations and liquidating this on a daily basis.
3. Actively greeting and assisting our clients as they come into the shop to pay for their tuition informing them of where the meeting points are, who their instructor is and, where necessary, assisting in kitting them out with the necessary equipment.
4. General coordinator of all the instructors ensuring they know what they have on a day to day basis and updating them on any new bookings that come in.
5. Issuing Lift Passes to clients who have pre-booked them with us (through liaising with the Resort Representative).
The type of person we require is someone of complete dedication to the job at hand, flexible of mind in terms of working hours, highly organised with good initiative to deal with situations on the spur of the moment.
On the whole, working hours tend to consist of 8 hours per day although there are a couple of particularly busy periods during the season where we would expect a little more. At the same time, during quieter periods, it is feasible to request extra time off in exchange for extra hours worked! You will get 1 full day off per week which can run on a flexible basis and does not need to be the same day each week if everything else can be covered effectively with the Resort Representative.
It can be a very busy job but the more organised you are, the more free time you can generate for taking advantage of the slopes. At the same time, there can be plenty of more monotonous times when workloads are low and yet we still require you (the "Face") to be present for any potential client who could walk in at any time! These times in particular are where a strong motivated character is essential!!
This is a fantastic position to consider for the long term and brings huge experience to you in terms of learning Spanish, developing social and interactive skills with clients and fellow team members alike, developing organisational & IT skills, learning the workings of a fully functional international ski resort and all its politics (good and bad!), potential to pursue and develop your sliding technique on the slopes, becoming part of a small yet pretty close-knit team of workers who in the most part return year after year.
Monthly salary to be confirmed upon application and paid as per calendar month.
The working period will run from at least the start of season (end of November/beginning of December) through until the middle of April subject to work loads. We would expect you to be available for 2-3 days beforehand for essential training in the use of our booking system.
What You Need to Prepare For
1. In order to legally employ you, you will need to obtain a NIE number (Número de Identificación de Extranjeros) at the local police in Granada. The address is: Calle San Agapito nº 2, C.P. 18013 Granada. Contact numbers are: 958909311 / 958909314 / 958909315 (English may not be widely spoken!). Download and complete the necessary form here and then take it in where you will be informed on other necessary requirements such as photos, tax payment slips etc. You should allow at least a couple of days to get this sorted although Spanish paperwork can sometimes be tedious and more time may be necessary.
2. We do not have staff accommodation. This is something you will need to sort out for yourself although we may have contacts to pass on to you to help out. Please also note that often in Sierra Nevada, the full amount of the season accommodation is required in advance although some agents do negotiate. They will also charge a deposit on top of the rental fee to be returned at the end of season after deducting all final electricty and other expenses.
The rental rates in resort vary greatly from one apartment type to another and an apartment suitable for 4 people sharing will most likely cost anything from 4000 Euros upwards. Rentals out of resort in Granada or the valley villages (Pinos Genil, Güejar Sierra) are generally lower cost but then you will need to consider transport to/from resort and costs incurred thereof.
3. We do not provide a season pass for the ski lifts although on occasions we may require you to coordinate from the top of the Al-Andalus gondola in which case we shall cover the necessary expenses. A full season pass costs in the order of 1060 Euros although there are lower cost options, in particular a "Low Season Pass" which allows you to ski at all periods except during high season periods. More details can be viewed on the resort's official website here.
4. Try to allow a couple of weeks before work is likely to commence in order to prepare for the above as well as getting to know the resort, the job and maybe even some ski time.
5. April is a funny month and varies in terms of work load depending greatly on the fall of the Easter holidays. Generally speaking we would expect to have work into the middle of the month albeit on a much quieter basis.